19 December, 2020

Servant's Industry

There is an acknowledgement of the shift from a previous economic base of manufacture and innovation to one of services and personal attention. This has been going on for decades, and is a byproduct of the globalization of trade and business. What it essentially means here in the United States is that workers no longer have a solid employment future at a company that makes goods because of the need for those goods. People are instead increasingly at jobs which perform services for others. These jobs regularly place individuals into lower-status and lower-power positions related to those they service or serve. The categories are huge, from hospitality, caring, and leisure, to financial, education, and sales. These include numerous specific titles: clerk, teller, waitstaff, nurse, consultant, cook, painter, instructor, manager, sitter, mechanic, driver, therapist, technician, and on ad astra. Included are food service, personal assistant/shopper, driver (chauffeur or taxi), host, and performer. Here "performer" includes not only actor, artist, athlete/competitor, or musician, but also buskers, content creators (YouTube or otherwise), and sex workers. This last group is no longer restricted to in-person services or pre-recorded videos, but nowadays includes "camera models" who can interact with online audiences through chat features. It is also this last group which I think best illustrates the issues I find with this trend. It is not about the commonplace argument about loss of talent, as I think many individuals could be incentivized into a manufacture trade if that were necessary. After all, all the folks in these jobs are skilled, often talented, and intelligent workers. It is actually about status and power, the ability of professionals to maintain autonomy and pursue advancement, and an overall stability for the economy.

In many ways, the move to "independent contractors" was not driven by employees seeking to expand their freedom and escape the confines of employers, but was a move on the part of employers to escape the confines of legal requirements around employment. Rather than pay one full-time person a guaranteed wage and minimum hours, providing benefits like holidays (or other paid time off) and medical insurance, it turns out to be cheaper to pay just a wage more workers to do the same work in a part-time capacity without all the other requirements. This has lead to not only a decrease in the number of individuals who can afford to live, but an increase in the costs to communities as those workers must find public services to offset the lost benefits. Similarly, the supposed "disruptive technologies" around sharing apps are advertised as an 'opportunity' for workers; they end up being just another way for the few to exploit the many. Much of this is what has been called the "gig economy", where a worker will not have a single job but cobbles together a living out of multiple "gigs".

Supposedly individuals more directly 'own' their work (or effort and skills) and are empowered to sell it to business owners in the 'free market'. Claiming that 'independent contractors' are in a better position than an employee, I think misses a few points. These workers are not subject to the protections employees are, and are desperate enough to jump into something-even if it's as risky as a pyramid scheme (Multi-Level Marketing, or MLM). Being ignorant of the practices and standards of a profession they are only in as a "side hustle", they don't know the history of folks who have worked in the field which led to the protections these self-proclaimed "disruptors" are side-stepping. Not that taxi driving is glamorous-nor is it the road to riches-but it is an established profession with understood guidelines and protections. Those are all the results of years of struggle by drivers to obtain the bare minimum of legal recognition and safety regulation. This cycle is played out in various fields in diverse ways, all summed up in the same manner: eliminate security for workers and increase benefit to owners.