Business Problems Require Business Solutions

It is ironic that many in business nowadays quote the aphorism "when all you have is a hammer, everything looks like a nail", and yet fail to apply it to business itself. If one only thinks about businesses, then every problem can look like something a business could fix.

It seems common knowledge nowadays that we tend to stay within a "zone of comfort" and that what one knows determines what is possible. Let us establish, first, what these mean in everyday life, and, second, how they relate to the topic at hand. The phrase "getting outside your comfort zone" is easily understood. This is about how it takes effort to break away from our typical pattern and feels risky, with the result of staying comfortable unless pushed out of that zone. We generally stick with a few standard skills or plans to overcome challenges, and struggle when those fail us. Next, what we think of as possible is dictated by the knowledge we have available. For instance, if I am ignorant of rechargeable batteries, then I will think they can only be replaced. It will not be possible for me to consider charging them again, because it is outside what I know. Therefore, it is easiest to stay inside of a comfort zone and be blind to information extraneous to one's usual activities. Our interests and education are additionally bound by the hard limit of time available each day. In the business world, there are many artificial skills necessary for success: laws and specialized regulations concerning each industry, best practices and tips from colleagues, as well as general workplace standards and culture. These things set the parameters for the business world, establishing what is possible and where people are comfortable operating. Finally, so much time is consumed by the functions of working that there is little opportunity for exploration. Being good at business and focusing on building one's skill in business naturally results in other areas of life not being as developed. Additionally, succeeding in business drives folks to stay within their successful areas, where they earn their status and self-esteem. Once this goes on for long enough, it may seem business should be the focus of everyone. Indeed, when the majority of socialization comes from the workplace, and even in off-work hours one is listening to business news and learning more about business through reading or schooling, then so much of life revolves around the activity it would be no wonder someone would think business is all-important.

However, there are problems in looking at the world through a business lens. One is simply that business remains an artificial pursuit. Spending so much time in this artificial environment, pursuing artificial demands to artificial ends, takes away the context and connection to what is real. People focused on business can lose connection and compassion for others. An example is distancing and downplaying impacts by referring to them as abstract concepts, such as when insurance companies describe amputating the wrong limb as a "medical misadventure". Another relates to areas of life which are counter to business practices. Frankly, medicine is one such area; medical decisions are not for financial gain or profitability. This is partly due to considerations about quality of life, as there are few objective measures to cover that. Additionally, an emergency is not the time to be considering money issues. Not just because it is such an emotional situation, but also that extraneous concerns can interfere with necessary treatment decision-making. Returning to the subject of a business mindset being problematic, we can recognize that business is a hierarchical practice. This means that it does not lead to egalitarian or democratic thinking, which is antithetical to much of our social and governmental aspirations. The tendencies of those in business to only consider certain viewpoints and respond more positively to higher-status individuals illustrates why. These are three of the most prominent examples, and should already demonstrate why it is important to recognize the limitations and dangers of this type of thinking.

The Land of Propaganda

There is a strange idea that the U.S. has no mythology, that somehow it exists as a country free from such delusions or influences. This is a typical way of describing the idea of mythology: they are fairy tales from other cultures or the hokum of old religions. These stories are derided as "childish" or "quaintly silly" as if the U.S. were immune to such "nonsense".

Of course, that is untrue; there are more fables and tall tales here than are even called such. Beyond the legends that immigrants brought with them and after the rich history of the native peoples, even outside the fables of Paul Bunyan, Johnny Appleseed, or the Wild West, and leaving aside the embellished tales of George "I cannot tell a lie" Washington and Abraham "born in the log cabin he built with his own two hands" Lincoln, there are stories which have influenced generations. The stories I refer to are those of perseverance, success, plenty, and superiority. The mythology of the U.S. as a "meritocracy", where deserving people "pull themselves up by their bootstraps", and go "from rags to riches". The fables of "keeping up with the Joneses", having a "white picket fence" around a "Norman Rockwell home", and copying the "Lifestyles of the Rich and Famous" (or "MTV's 'Cribs'"). These myths claim that anyone can "climb the ladder" and "make it big", and, further, that hard work is what it takes. The other side is the belief that someone has to have an exceptional idea or talent in order to "strike it rich". These contradictory beliefs are another symptom of the myth: there is no internal consistency between the various parts of the fairy tale. The lies are especially difficult to recognize because of what we do see. People with no discernible talent or skill who are CEO's and politicians. When one looks at them, it makes no sense and seems to support the idea that anyone can become rich and influential. There are ready examples of entrepreneurs, athletes, and entertainers who manage to climb the economic ladder. These are the exceptions, or exceptional individuals, who come from nothing and succeed through pure talent. Thus, the propagation of the myth of "the land of opportunity". There are many reputable sources you can find that expose the falsity of this opportunity myth, you do not need to take my word for it. Instead, let me point out that the heart of the myth is not about the existence of opportunity. Rather it is about "who is worthy of opportunity".

The point here is that we are told a story: that anyone can do it, either through talent or perseverance. Rather than treating it as just a story, it is sold as the real deal. Because it makes claims of truth about how things work and why they are that way, and persists despite obvious evidence to the contrary, it is a mythology. Just as gods were created and used to explain earthquakes and famine, this mythology tells us why we suffer while others benefit. What makes it a bad story is not just that it is false, but that it is harmful. These fairy tales are ingrained stories that keep us from feeling the disappointment of our reality and engaging to make helpful (and long-overdue) changes. Finally, then, this is what makes them propaganda: focusing attention on illusory goals in order to distract from the reality surrounding us. We cannot see our way to changing something if the belief is that things "just are" this way. It does not make sense to talk about taking wetness out of water when we "know" that it is property of water to be wet. Similarly, we could not conceive of changing from hierarchy and false economic promises until we are aware that they are just a set of stories. It is when a habit is outside of awareness that it can be most dangerous. It is the unacknowledged parts that make up the assumptions and background of every thought which exert unchecked influence. This is because there is no way to guard against what is not even considered a threat, or really, what is not even acknowledged to exist. It is in this place of ignorance that these stories exist and thrive. By recognizing that they are stories, we can begin to change them and our circumstances.

 

Edit October 2022: for better examination of this topic see Fantasyland: How America Went Haywire by Kurt Andersen.

My Will Can Beat up Your Will

There is an odd idea that seems pervasive throughout U.S. culture and exists without much context or discussion. You may readily think of any number of examples where that could apply, but I refer to the notion of "will-power" as the determining factor in a conflict or contest. It struck me quite profoundly as I watched a scene in Marvel's movie Avengers: Infinity War. It has been mentioned elsewhere online and likely argued over by nerds everywhere since its release in 2018. The scene happens towards the end of the film, where Captain America holds back Thanos for a second. It has been established that Thanos is  a super-humanly powerful being, and him being the only one with the will to see his plan through. While Rogers is an enhanced human, he should be no match for Thanos. Yet, what defines Captain America is his refusal to stand down; he has faced unfair odds all his life and never hesitated to fully commit to the fight. The message is clear: this moment is not about objective or physical strength, but all about a will to win. Those few moments of struggle convey much of the idea which I am suggesting is problematic in real life.

Fantasy may be a grand place for such notions, where the very desire for an outcome creates the result one wants. However, it is too easy for people to delude themselves that such things are possible in reality. If you think no one could fall for this nonsense, remember that people pray for things or talk about "manifesting" their desires. I will include another aspect of comic/superhero tropes: the strength, agility, stamina, and other attributes that characters have without having to work at it. On a practical level, it allows the story to move quickly and focus on drama or action within the limited time of a book or movie. However, this also conveys ideas around innate, rather than learned and trained, skills. It seems connected to this "I should have this because I want it" ideal. Also, it is important as it relates to "fixed" and "growth" mindsets, which are worth exploring outside this post. Both these notions (will-power and innate talent) reflect ideas of worthiness and competition. I also recognize that we are dealing with the influence of media and entertainment upon consumers, and how people integrate the ideas they are exposed to from an early age. This is another topic for its own discussion. You may notice I am also not criticizing willpower in general. Grit has recently had a turn in the spotlight, and received a deserved discussion; we do not need to examine that here.

To return to the subject at hand, the psychological term for the belief that we can get something just by wanting is "magical thinking". This term is usually applied to and descriptive of the minds of children. Simply put, a child thinks of something they want and it then happens: someone they were mad at gets hurt or the sky clears of clouds when they want to go outside. There are a number of cognitive fallacies having to do with cause-and-effect, which are abandoned as we learn about the world. Magical thinking can be pernicious because of social pressures and/or personal experiences. Another component of this is children being egocentric. It is normal development for young humans to have no innate understanding that parts of the world are separate from them and their concerns. To a child, everything that they experience is about them and because of them. It is estimated that we develop empathy (here meaning an ability to consider others' experiences) by roughly 8 years of age. As with all abilities, empathy requires support to fully develop, so this depends on individual experience. Along with empathy, it is likely we also differentiate our self from the rest of the world during the same process. After all, it requires understanding that others are separate from ourselves in order to empathize with their differences. To believe that I should get what I want simply because I want it, or want it "more" (what scale measures that?) than someone else, is a selfish and egocentric belief. Once we are able to understand that others have similar desires, we can start to outgrow this tendency. We find it is just part of living with other humans that only sometimes do we get what we want. Unless there is an unlimited supply of something, we must take turns. This knowledge can inform our social development, as how we seek to fulfill needs comes into contact with others.

Above, I mentioned "worthiness and competition", and now these ideas come into focus. We must have methods for sharing, determining whose turn it is, and mitigating disappointment. These "wins" and "losses" can influence how we see ourselves, and how deserving we believe ourselves to be. It may be tempting to construct some superhuman entity which makes these determinations, thus relieving us of the burden of being the winner. Seeing others lose out hurts us because it is natural to empathize with them. We also know what it feels like because of our own turns as the loser. However, that magical thinking denies our agency in the very things we want because it eliminates the work and sacrifice of "taking turns". It gives up our self-determination, as it becomes a matter of some "universal force" making those decisions. While it can be a mitigating strategy ("I just was not meant to win" or "God willed it so"), it allows little room for improvement and skill-building. This is why it is so closely tied with fixed and growth mindsets. For any number of reasons, the creation of a supernatural force determining who "wins" is problematic. Now that we have arrived at some understanding of the developmental and social factors involved, we have opportunities to influence what sort of world we live in. Do we prefer a competitive world where each must develop methods of manipulation (of both self and others) to achieve goals? Do we prefer a cooperative world where we accept and encourage rational and honest ways of interacting?

Why Should Religions Pay Taxes?

There is a long history of debate and numerous arguments on both sides of this issue. I am not here to reiterate those points, nor would I be the person for that. However, I do have a couple points to make I have not heard before. First, it is important to know that the central issue behind tax exemptions for religious groups here in the U.S. comes from the old slogan "No taxation without representation". The reverse of the original statement is that if one does pay taxes, then one should receive representation for that payment. Because of the historic separation between religions and federal government, the notion that taxing religious organizations would entitle them to a say in the government was a deciding factor in exempting them. Second, the current state of government and all entities (religious or not) that operate within the U.S. is that everyone benefits from taxes paid. Roads, emergency response (although not all--a topic for another time), and public assistance are a few of the notable items which all citizens and entities gain from having in place. Whether or not your house or office burns down depends on your neighbors' as much as your own fire prevention. Similarly, if your neighbor draws from public assistance, you benefit by continuing to have a stable neighbor who is not incentivized to commit crime to survive. These facts adequately demonstrate the inter-connected-ness of all in the society. This includes religious entities, who draw from the public citizenry and utilize all those same services as other private and public institutions.

On to the big idea. I propose that the benefits religious organizations enjoy should only be extended to groups like Amish, who truly separate themselves and adhere to a dogma which does keep it from engaging in public life. All the other ones should be taxed, regulated, and expected to contribute as any other business, which they are. If religious organizations had no need of "act of god" riders in their insurance policies, and did not influence the insurance of others by their claims, then fine. If they truly were non-secular, uninvolved in contemporary affairs, and not subject to the benefits of government already, then I would support (and agree with others about) religious tax exemptions. If they did not involve themselves in government and have influence over elected officials, I could see how there was a separation. However, those are not the case, and they do all impact the society at large. Even without investigating their impacts on public opinion, policy decisions, and debates about various societal topics (which are many here), it is clear that the so-called separation is a contemporary illusion and needs to be addressed.

The Future is Waiting, Part Three: Fulfills its Promise

     We have arrived at the real issue at hand: what makes systems non-democratic is not the monarch, nor slavery, nor a state religion, nor even disenfranchisement. Those are merely outgrowths of the underlying cause. Rather, the reason they are non-democratic is commoners being kept artificially disempowered by a ‘ruling class’ in order to perpetuate the hierarchical structure that benefits the few at the expense of the many. This can take many forms, and gets re-invented with every iteration of government and economic system. When we citizens are barely involved and have our concerns disregarded until we have ‘enough’ polling numbers or news coverage, that is non-democratic. When only elite individuals and corporations have the ears of legislators, judges, and the executive, that is non-democratic. When income and earning decides the value of a person (especially to the extent that they will be seen as ‘worth saving’ or mourning), that is non-democratic. We are left with the disappointing conclusion that what exists in the U.S. is not—and never has been—a democracy, which can be described as a system designed to be run by its citizenry. We are simply living in a system which disguises the continued oligarchy (or plutocracy) that actually guides the government and therefore the nation. This is far from a democracy; it may be an outgrowth of capitalism, but has naught to do with bettering everyone in the nation by banding together as a society. Democracy is the rule of all for the benefit of all; in the U.S., a “…government of the people, by the people, and for the people….” Again, it doesn’t matter whether the system is called capitalist, socialist, democratic, communist, or otherwise, what matters are the underlying assumptions and principles of the society betrayed by the laws and practices of that society. In the ongoing structure of the U.S., we can see how the foundational beliefs of expansion, conquest, and supremacy have continued in the unwillingness to discuss racism and treaties signed with native peoples, the ongoing resistance to action and legislation on equality (let alone equity), the lack of accountability of elected officials to citizens, and the continued extraction of resources from land and people by business to the detriment of society. We do not have a mindset of democracy-in-action; there is not a basis of mutual respect and willingness to work together which is required of citizens who wish to conduct the administration of their community.
     In order for any change to happen, it must first seem possible. So many people seem to believe that history is over, and that things are set. Similarly, some believe that there is an inexorable march towards “progress” and advancements cannot be lost. Neither is true. This is because we have not “arrived” at some “pinnacle of civilization”, nor are we “done” changing. This is a problem with thinking of society and history as an “evolution” and erroneously thinking of evolution as some “ascension” to an end goal. It is further ridiculous to enshrine the “founding fathers” as some apex of learning and thinking. They were men of their time, and wholly human; flawed and pursuing their interests while blind to the needs of many others. This does not make them bad for their efforts, simply not of a time when they could conceive of actual equality for all citizens. It is absurd, therefore, to dismiss all we have learned since the founding of the country which indicate improvements to be made. In democracy, the government is meant to be the structure which enacts the decisions of the populace to support the continued advancement of the nation as a whole. Sometimes that can mean a radical departure from the original course. Recognize that, if we had held to those original agreements, a significant majority of current citizens of this country would not be considered as such, rather they would be seen as property. We are better than that, both in morality and in knowledge. In truth, the purpose in building something is often in order to bring the next possibility into existence. For example, wooden frames are constructed in order to provide support for the concrete poured into the form. Once the concrete sets, it creates the foundation for the house which is the end goal of all the effort. Those wooden forms are as essential to the process as the finished product, as the foundation could not exist but for those forms. Similarly, one would not consider a plan or blueprint as frivolous. Without a blueprint, we cannot know how to build the structure we seek to inhabit. Just because the plan is not the structure does not mean it is unnecessary. The current iteration of democracy is simply meant to be the form which holds the space for what will be built on top, the next step in our construction project. This essay is an invitation to discuss what we want this next structure to look like. It requires input from everyone to come up with the plan to build a structure such as a democratic government. I submit that the real democratic revolution is about to begin and that the past 250 years have been but the preamble. This revolution of thinking is not just to do away with the few ‘elites’ owning and ruling, since that is not the real issue. It is to establish that each and every commoner is just as valuable a human being as any ruler. Really, that there is nothing special or unique about an emperor, president, judge, or CEO that most others could not fill the same function—given similar opportunities and education.
     Currently, rather than every citizen having an equal voice, people are silenced, marginalized, or preoccupied so they cannot fully participate in decision-making. A participating citizen requires time and education to understand and debate the matters which require governance; without those foundations, a citizen is unprepared and disadvantaged. This is because along with the rights of citizens, there are also responsibilities which accompany democracy, such as acting in good faith and being informed. This is the unfulfilled promise of compulsory education: to provide the skills and knowledge which enable citizens to participate fully. No person (even a legislator whose job is literally to evaluate, negotiate, and enact laws) can possibly do so; without these basics, there is no “informed citizenry”. Even if it were true that some people lacked the skill, knowledge, capacity, etc. currently, it would still be the duty of every person “in power” to help create a system that worked for and included a pathway for such folks to achieve capacity. Living in a society pre-supposes a willingness to be among people who are different than myself (since we are, all of us, unique), as much as recognize what we share in common. Further, in a democracy, it is necessary to accept differences and to work with others to make the community a healthy place for all. This is where mutual respect, compromise, and good faith negotiation are important. This is a suitable introduction of another tenet of democracy, whereby citizens are obligated to participate in the system of governance—not just be subjects. This is as much right as it is responsibility, as much burden as privilege. It is presumed to be the role of citizens, acting in accord, creating consensus, and using their collective agreements to make the laws and enact the will of those same citizens. These cannot be taken lightly, nor from a position of supplication or ignorance. A citizen who does not know how to debate, reconcile, compromise, accept new information, and respect another’s opinion and experience is not in a good position. Finally, we must allow for the sheer time that it requires to participate and debate the issues of our communities. Being forced to work just to earn enough to survive is an absurdity in the modern world. To do so without any guarantee of survival when unable to work is madness. It is this repugnant treadmill which traps people in poverty and despair, eliminating even their children’s chance at improvement. This modern slavery is even experienced by citizens who consider themselves to be “doing ok”—only because this means they can remain in place with less effort than some. It does not mean they have time to spend with family, or improve themselves, and certainly not taking time to participate in community affairs. These issues, along with other obstacles to participation, need to be addressed in order to secure our democracy and create a more powerful citizenry.
     With that in mind, I wish to recognize a few impediments, and acknowledge some facts about power and oppression. It often happens that whenever an oppressed people rise to power, there is a tendency toward retribution. Even without eliminating former oppressors, the ascending group will tend to re-institute a system of oppression, just with the “sides” swapped. Abuse of power does not require villainy, or even ill intent; it can come from a belief that there are persons or groups who are incapable of change or meaningful contribution. However, when people become convinced of such differences, and especially the in-humanity of another group, serious evil can be incited. It can be as simple as “I’m just looking out for me and mine”; this basis of selfishness directs systems towards an imbalanced outcome. It is about controlling the uncontrollable; the notion that the only way I can create safety for myself and my family is by outlawing or owning all potential threats. This inevitably impacts those outside the deciding group, since those peoples’ concerns are not heard or accounted for in the decisions. In order to prevent yet another iteration of oligarchy and oppression, we must act with conscious intent and radical acceptance. The democracy created must have a different basis in order to accomplish this shift away from historical oppressions. A true democracy most likely will need to be imposed upon those currently holding power, as those in control are often loathe to relinquish it—but this must also be done with central beliefs in the worth of each individual and the benefits of including all. Otherwise, there can be no democracy with equality and power for all citizens. We need to be able to make things happen, and can only do that if we are able to talk with each other. It is, after all, the object of community to have conversations and find answers together.
     In saying all the previous, I am pointing out one simple fact: we have tried every iteration of hierarchical structure possible. Every attempt throughout history has a vulnerability to those seeking power in order to consolidate and structure things such that they remain in power. This can be seen in monarchies, monopolies, and disenfranchisement; each concentrates power, and—once concentrated—that power is doled out as pleases those who demanded no one else have it. The issue is less the tendency to organize into hierarchy, but rather the idea that some persons are more suited to rule (or be ruled). This is the fundamental notion which gives rise to many problems we face. Even before the modern concept of “races” of humans existed, there were those considered above and others below. Likewise, in systems of trade before money, there were people considered of a ‘higher class’ than others. These hierarchical notions do not rely on capitalist oppression or racist doctrines to exist, they simply fit in more easily within these constructs. Obviously, a monarch is seen as “better than” commoners; we discussed how this was the argument made for why they were meant for rule. That is the self-evident example which, by abolishing “titles of nobility” we fooled ourselves into thinking we had solved this underlying problem. However, the insidious notion that some are better than others has persisted and continues to disrupt our societies and retard progress. It is time to try out something which is actually different, because no hierarchy has ever brought “liberty and justice for all”. This idea that a ruler had something special and uniquely different about them infects most thinking about ‘rule’ and government. It is this infection that a real democracy would address. In order to achieve actual independence, a lasting justice, and a true democracy, it requires a fundamental shift in thinking about power and each other. It is first by acknowledging this infection as the driving force behind many of our problems that we can discuss ways to correct it. We must stop the cycling of shame, whereby some must be ‘other’ and ‘lesser’ so that others can claim or believe themselves “better-than”. It is imperative that we accept that we are all fundamentally similar with exactly the same worth in our common society. We must also accept the responsibility of our power, individually and collectively; this means to claim our status as valued and respected members of society, as well as demanding that we have the capacity (i.e. time and money) to participate in our government. Once we establish the expectation that each person has a valid perspective and none of us will be sacrificed for the rest will we be able to act in ways different than our history. Only when all citizens truly are equal will we have succeeded in finally overcoming this fundamental obstacle. It is only by distributing power, as in a true democracy, that power cannot become a weapon used by some against the rest.

 

Edit October 2022: for a more scholarly look at this topic see Republic, Lost: How Money Corrupts Congress—and a Plan to Stop It by Lawrence Lessig.